Refund policy
Our team atĀ Alma HomesĀ has hand selected these lightingĀ fixtures because we love them, but we understand that you may need to make a return.
Please emailĀ orders@almahomesmn.comĀ and include your order number to start the return/refund process.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less original shipping, and handling. Shipping and handlingĀ charges are non-refundable, unless the item received is damaged, defective or incorrect.Ā Ā
Please note that once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued once completed withinĀ 7-10 business days, less return shipping and a 15% restocking fee (per fixture).
If you receive lighting that is incorrect or damaged, please notify our customer service team within 48Ā hours at āorders@almahomesmn.comĀ and include your order number to file a claim. Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sentĀ in that arrive with postage due will be returned to the sender.Ā Ā
REQUIREMENTS FOR LIGHTING RETURNS:Ā
- Item(S) Has Been Delivered Within The Last 30 Days.
- Item(S) Are Unused/Uninstalled.
- Item(S) Must Be In The Original Packaging. This Includes All Original Packaging Material And Original Factory Information And Paperwork.
- The Item(S) Must Be Packaged Exactly As It Was Shipped. Do Not Write Or Put Any Markings On The Outside Of The Packaging. Any Slight Variation In The Repackaging Could Cause The Piece To Be Damaged In Transit, Making The Return Invalid.
- There Is A 15% Restocking Fee On All Returned Lighting.
